Frequently Asked Questions for Parents

How can I retrieve my child’s Google classroom password?
Credentials for all students are as follows:
- Username is the students first name and last name:
- Example: jane.doe@student.psjaisd.us
- Password is the student’s ID followed by the first 3 letters of their last name with the first letter capitalized.
- Example: 133755Doe
My child can’t login using his credentials. What can I do?
What if my child doesn’t have a computer or mobile device?

The site is mobile friendly so parents and students can access it from any device, including a phone. If this is not possible, our teachers and campus administrators will be working with families like yours to provide grade-level activities. We recommend that you reach out to your child’s teacher to let them know. If you haven’t received communication from his or her school, we would be happy to connect you.

Please understand that this is an unprecedented situation and we are doing the best we can to serve our students.

Don’t hesitate to let us know how we may further assist you. Thank you!

Online Learning Elementary Options from PSJA ISD on Vimeo.
Why isn’t PSJA distributing packets?
When will the district open again?
Is the district providing any breakfast or lunch meals?
What if I don’t have transportation to pick-up meals for my children? Are there any other options?
What if teachers have now created Google Classrooms and are giving students different assignments than what parents had already received through the district e-learning site?
What happens to attendance and grades?
Why is PSJA only distributing devices to certain students and not all?

We are doing our best to prioritize devices based on need. Those who received the first round of devices were high school students enrolled in South Texas College classes. This is phase one of our distribution, if we are able to distribute more, we will communicate this to our families.

Please know, the online learning site is mobile friendly, and can be accessed from any device, including a cell phone. If this is not possible, our teachers and campus administrators will be working with families to provide grade-level activities. We recommend that you reach out to your child’s teacher to let them know. If you haven’t received communication from their school, we would be happy to connect you.

Please understand that this is an unprecedented situation and we are doing the best we can to serve our families. Don’t hesitate to let us know how we may further assist you. Thank you!
I am unable to turn in my child’s coursework. Where and how can I turn them in?
Are any PSJA Departments open?
Is my child required to complete the online instructional materials?
I forgot my Home Access Center Login and password. Plus, the school name does not appear on Clever login when I try to log in.

If you forgot your Home Access Center credentials, please send an email to datahelp@psjaisd.us. Include your name, child’s name, school, and student ID to expedite assistance. You may be asked questions to verify your identity.

School names on Clever may vary. Parents can try inputting the most used name of the school (example: Doedyns Elementary) or the complete name of the campus (example: John Doedyns Elementary) to see if it populates.

Clever List Name
What about the days that the students are going to miss are they going to count against them? Also are they going to have to make-up the days they miss?

PHARR-SAN JUAN-ALAMO

E-Learning Info & Help

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Frequently Asked Questions for Parents

How can I retrieve my child’s Google classroom password?

My child can’t login using his credentials. What can I do?

What if my child doesn’t have a computer or mobile device?

Why isn’t PSJA distributing packets?

When will the district open again?

Is the district providing any breakfast or lunch meals?

What if I don’t have transportation to pick-up meals for my children? Are there any other options?

What if teachers have now created Google Classrooms and are giving students different assignments than what parents had already received through the district e-learning site?

What happens to attendance and grades?

Why is PSJA only distributing devices to certain students and not all?

I am unable to turn in my child’s coursework. Where and how can I turn them in?

Are any PSJA Departments open?

Is my child required to complete the online instructional materials?

I forgot my Home Access Center Login and password. Plus, the school name does not appear on Clever login when I try to log in.

What about the days that the students are going to miss are they going to count against them? Also are they going to have to make-up the days they miss?